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FAQ

  • How does it work for deliveries?

    For businesses and larger orders, we deliver either by courier (in the greater Montreal and Lanaudière region) or through a specialized delivery company. Send us an email and we will evaluate the best way to ship your packages according to your needs.

    For smaller orders, we deliver by Canada Post. Fees for delivery vary according to the size and weight of the gift boxes. Prices usually range between 10$ and 30$. Delivery delays in Quebec range from 3 to 4 business days, and 4 to 6 business days for the rest of Canada. For deliveries in the US, expect a 6 to 10 days delay (please note that some food and drinks items cannot be sent across the border). If your order is urgent, please contact us and we will do what we can to send it your way pronto through an Express delivery service.

  • Is there a minimum quantity required for bespoke orders?

    Yes, a minimum quantity is required to create bespoke business gifts. Minimums can vary according to your needs and the delay. Make sure to contact us and we will be happy to evaluate the project, and give your more details on a personalized quote.

    There is no minimum order for the Signature gift boxes, but quantities in stock may vary so we suggest you plan about 5 to 6 weeks ahead if you have big orders coming up, so we can ensure we have all the items in stock when needed.

  • What is the required delay for a bespoke order?

    The sooner the better! We need about 5 to 6 weeks before the event so we can have time to create the concept, get it approved, order the items and assemble everything. If your delay is shorter, please contact us and we will be happy to help you find a solution.

  • What types of payment are accepted?

    We accept payments by credit card, money transfer and business cheques. No personnal cheques are accepted.

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